How to Get Your Staff to Embrace a New Platform

Apr 5, 2023

Change is hard. Change can be dreaded. But maybe if the reason why a change is needed is communicated well and understood by those having to make the change, it will not be a painful process. Here are three thoughts to help with this process:

Understand why. If your staff can see the vision behind a needed change, they are much more likely to buy in. If they see how the change directly affects them in a positive way and is presented as something they want and need, then they may choose to have a positive outlook. Your staff does not want an enthusiasm pep-rally, they want to understand that this is best for them and needed their organization.

One thing at a time. It is up to the one implementing the change to break the process down into bite-sized elements. Too much all at once may cause staff to shut down and want to give up.

Worst-case scenario. Reassure staff that you have thought through how this change could have initial adverse effects. Short-term pain is expected. Expect issues, complaints and frustrations. Respond with empathy, compassion and tangible help. Prepare an FAQ in advance with troubleshooting tips and answers to likely questions. Be available.

Ask questions as you go along about how your staff is feeling. If they believe their concerns have been considered, they are more likely to have a good attitude and continue to move forward with the change.

Tenfold BPO - Maximize Your Mission’s Impact

We are ready to relieve your organization of its financial processing burden.

info@tenfoldbpo.org

tenfoldbpo.org